Terms of service

Effective Date: 07/04/2026

Welcome to Kryva.in. These Terms of Service ("Terms") govern your use of our website and services. By accessing or using our website, you agree to comply with and be bound by these Terms. Please read them carefully before using our services.

1. Introduction

Kryva.in is an online Health & Beauty store operated by Kryva. These Terms apply to all users of the site, including customers, browsers, vendors, and contributors of content. By visiting our website or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms.

If you do not agree with any part of these Terms, you must not use our website.

2. Business Information

  • Store Name: Kryva.in

  • Business Email: kryva.infinity@gmail.com

  • Phone Number: 9804380099

  • Address: 11 Akshoy Bose Lane, Shyambazar, Kolkata, West Bengal

  • PIN Code: 700004

  • GST Number: 19ALOPB5495R1Z2

  • Category: Health & Beauty

3. Eligibility

To use our website, you must:

  • Be at least 18 years of age, or

  • Have permission from a parent or legal guardian

By using this site, you represent that you meet these eligibility requirements.

4. Use of Website

You agree to use the website for lawful purposes only. You must not:

  • Use the site for any fraudulent or illegal activity

  • Attempt to gain unauthorized access to our systems

  • Interfere with the security or functionality of the website

  • Upload harmful or malicious content

We reserve the right to terminate your access if you violate these Terms.

5. Products and Services

Kryva.in offers Health & Beauty products including skincare, personal care, and wellness items.

We strive to ensure that all product descriptions, images, and prices are accurate. However:

  • We do not guarantee that product descriptions are error-free

  • Colors may vary due to screen differences

  • Product availability may change without notice

We reserve the right to modify or discontinue products at any time.

6. Pricing and Payments

All prices listed on our website are in Indian Rupees (INR) and include applicable taxes unless stated otherwise.

We accept various payment methods, including:

  • Online payment (UPI, debit/credit cards, net banking)

  • Cash on Delivery (if available)

You agree to provide accurate payment information. We reserve the right to cancel orders if payment is not successful or if fraud is suspected.

7. Order Acceptance and Cancellation

Once you place an order, you will receive a confirmation message. However, this does not guarantee acceptance.

We reserve the right to:

  • Cancel or refuse any order

  • Limit quantities purchased

  • Cancel orders due to pricing errors or stock issues

If your order is canceled, you will be notified and refunded if payment has been made.

8. Shipping and Delivery

We aim to deliver your orders within the estimated delivery time. However, delays may occur due to:

  • Logistics issues

  • Weather conditions

  • Unforeseen circumstances

We are not responsible for delays beyond our control. Delivery timelines are estimates and not guaranteed.

9. Returns and Refunds

Our Return and Refund Policy governs returns. By purchasing from us, you agree to that policy.

General guidelines:

  • Items must be unused and in original packaging

  • Return requests must be made within the specified time

  • Refunds are processed after inspection

Certain items may not be eligible for return due to hygiene reasons.

10. Intellectual Property

All content on Kryva.in, including:

  • Logos

  • Images

  • Text

  • Graphics

is the property of Kryva and protected by copyright laws.

You may not:

  • Copy, reproduce, or distribute content without permission

  • Use our branding for commercial purposes

11. User Accounts

You may be required to create an account to access certain features.

You are responsible for:

  • Maintaining the confidentiality of your account

  • All activities under your account

We reserve the right to suspend or terminate accounts for misuse.

12. Limitation of Liability

Kryva shall not be liable for:

  • Any indirect or incidental damages

  • Loss of data or profits

  • Issues arising from misuse of products

All products should be used as per instructions. We are not responsible for allergic reactions or misuse.

13. Disclaimer

All products and services are provided “as is” and “as available” without warranties of any kind.

We do not guarantee:

  • Uninterrupted service

  • Error-free operation

  • Complete accuracy of information

Use of the website is at your own risk.

14. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for:

  • Content on third-party sites

  • Privacy practices of those sites

Access them at your own risk.

15. Privacy Policy

Your use of our website is also governed by our Privacy Policy.

We collect and use personal information to:

  • Process orders

  • Improve services

  • Communicate with customers

We are committed to protecting your privacy.

16. Prohibited Activities

You are strictly prohibited from:

  • Violating laws or regulations

  • Infringing intellectual property rights

  • Uploading viruses or harmful code

  • Harassing or abusing other users

Violation may result in legal action.

17. Termination

We reserve the right to terminate your access to the website without notice if you violate these Terms.

Upon termination:

  • Your rights to use the website will cease immediately

  • Outstanding obligations remain enforceable

18. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes shall be subject to the jurisdiction of courts located in Kolkata, West Bengal.

19. Changes to Terms

We reserve the right to update or modify these Terms at any time.

Changes will be effective immediately upon posting on the website.

It is your responsibility to review the Terms regularly.

20. Contact Information

If you have any questions about these Terms, you can contact us:

  • Email: kryva.infinity@gmail.com

  • Phone: 9804380099

  • Address: 11 Akshoy Bose Lane, Shyambazar, Kolkata, West Bengal – 700004

21. Entire Agreement

These Terms constitute the entire agreement between you and Kryva regarding your use of the website and services.

They supersede any prior agreements or communications.

22. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

23. Waiver

Failure to enforce any provision of these Terms shall not be considered a waiver of our rights.

24. User Responsibilities

As a user, you agree to:

  • Provide accurate information

  • Use products responsibly

  • Follow all applicable laws

You are responsible for ensuring that your use of the website complies with these Terms.

25. Product Usage Disclaimer

Health & Beauty products sold on Kryva.in are for personal use only.

We recommend:

  • Performing a patch test before use

  • Consulting a professional if needed

We are not liable for adverse reactions caused by improper use.

26. Feedback and Suggestions

Any feedback or suggestions you provide may be used by us without restriction.

We are not obligated to:

  • Maintain confidentiality

  • Provide compensation

27. Force Majeure

We are not liable for failure to perform obligations due to events beyond our control, including:

  • Natural disasters

  • Government actions

  • Technical failures

28. Electronic Communication

By using our website, you agree to receive electronic communications from us.

These communications may include:

  • Order updates

  • Promotional messages

  • Policy changes

29. Customer Support

We aim to provide excellent customer service. For assistance, please contact us via email or phone during business hours.

30. Acceptance of Terms

By using Kryva.in, you acknowledge that you have read, understood, and agreed to these Terms of Service.

Thank you for choosing Kryva.in.