Shipping policy

Effective Date: 07/04/2026

Welcome to Kryva.in. This Shipping Policy outlines the terms and conditions related to the shipping and delivery of products purchased from our website. By placing an order with us, you agree to the policies described below.

1. General Information

At Kryva.in, we are committed to delivering your Health & Beauty products in a timely and efficient manner. We strive to ensure a smooth and reliable shipping experience for all our customers across India.

Business Details:

  • Store Name: Kryva.in

  • Email: kryva.infinity@gmail.com

  • Phone Number: 9804380099

  • Address: 11 Akshoy Bose Lane, Shyambazar, Kolkata, West Bengal

  • Pin Code: 700004

  • GST Number: 19ALOPB5495R1Z2

2. Order Processing Time

All orders placed on Kryva.in are processed within 1–3 business days after order confirmation.

  • Orders are processed Monday to Saturday, excluding public holidays.

  • Orders placed on Sundays or holidays will be processed on the next working day.

  • In case of high demand, promotional sales, or unforeseen circumstances, processing time may be slightly delayed.

Once your order is processed, it will be handed over to our logistics partner for shipment.

3. Shipping Time

The estimated delivery time depends on your location:

  • Metro Cities: 3–5 business days

  • Tier 2 & Tier 3 Cities: 4–7 business days

  • Remote Areas: 5–10 business days

Please note that these are estimated delivery times and may vary due to factors beyond our control such as weather conditions, courier delays, or regional restrictions.

4. Shipping Charges

We offer competitive shipping rates to provide maximum value to our customers:

  • Free Shipping: Available on selected products or promotional offers

  • Standard Shipping Fee: Calculated at checkout based on location and order value

Any applicable shipping charges will be clearly displayed during the checkout process before payment.

5. Cash on Delivery (COD)

Kryva.in offers Cash on Delivery (COD) services for eligible orders:

  • COD is available in most serviceable pin codes across India.

  • A small COD handling fee may be applied.

  • Customers are requested to provide accurate contact details to avoid delivery issues.

Our delivery partner may contact you before delivery to confirm your availability.

6. Order Tracking

Once your order has been shipped, you will receive a tracking ID via email or SMS.

  • You can track your order status using the tracking link provided.

  • If you do not receive tracking details within 3 days of placing your order, please contact us at kryva.infinity@gmail.com.

7. Delivery Process

We work with trusted courier partners to ensure safe and timely delivery of your products.

  • Delivery will be attempted at the address provided during checkout.

  • Please ensure that someone is available to receive the package.

  • If delivery is missed, the courier may attempt re-delivery or contact you for rescheduling.

8. Delayed or Failed Deliveries

While we strive for timely delivery, delays may occur due to:

  • Incorrect or incomplete address

  • Customer unavailability

  • Natural disasters or weather conditions

  • Logistic disruptions

In case of a failed delivery:

  • Our courier partner will attempt delivery again.

  • If the package is returned to us, we will contact you for re-shipment (additional charges may apply).

9. Incorrect Address

Customers are responsible for providing accurate shipping details.

  • Kryva.in is not responsible for delays or losses due to incorrect addresses.

  • If you realize a mistake, contact us immediately at kryva.infinity@gmail.com or 9804380099.

We will try to update the address before shipment, but changes may not be possible once the order is dispatched.

10. Damaged or Tampered Packages

We take great care in packaging our products. However, if you receive a damaged or tampered package:

  • Do not accept the package if visibly damaged.

  • If already accepted, contact us within 24 hours with photos and order details.

We will investigate and provide a suitable resolution, including replacement or refund.

11. Partial Deliveries

In rare cases, your order may be shipped in multiple packages.

  • Each shipment will have its own tracking ID.

  • You will be notified if your order is split.

12. International Shipping

Currently, Kryva.in does not offer international shipping.

We only deliver within India. For future updates, please stay connected with us.

13. Delivery Restrictions

Certain locations may have delivery limitations due to:

  • Courier service availability

  • Government regulations

  • Remote accessibility

If your location is not serviceable, we will notify you and process a refund if payment has been made.

14. Shipping Policy Updates

Kryva.in reserves the right to update or modify this Shipping Policy at any time without prior notice.

  • Changes will be effective immediately upon posting on our website.

  • Customers are encouraged to review the policy periodically.

15. Contact Us

If you have any questions or concerns regarding shipping, feel free to contact us:

  • Email: kryva.infinity@gmail.com

  • Phone: 9804380099

  • Address: 11 Akshoy Bose Lane, Shyambazar, Kolkata, West Bengal – 700004

Our support team is always ready to assist you.

16. Customer Commitment

At Kryva.in, customer satisfaction is our top priority. We aim to provide:

  • Fast and reliable delivery

  • Transparent shipping policies

  • Secure packaging

  • Responsive customer support

We appreciate your trust in us and are committed to delivering quality Health & Beauty products right to your doorstep.

17. Important Notes

  • Delivery timelines are estimates and not guaranteed.

  • Delays caused by third-party logistics providers are beyond our direct control.

  • By placing an order, you agree to all terms mentioned in this Shipping Policy.

Thank you for choosing Kryva.in. We look forward to serving you!