Refund policy

Effective Date: 07/04/2026

Welcome to Kryva.in. We value your trust and strive to provide you with high-quality Health & Beauty products. This Return and Refund Policy outlines the terms and conditions under which returns, refunds, and exchanges are processed for purchases made through our website.

1. General Policy Overview

At Kryva.in, customer satisfaction is our priority. However, due to the nature of Health & Beauty products, we maintain strict guidelines to ensure hygiene, safety, and authenticity. Please read this policy carefully before making a purchase.

By placing an order on our website, you agree to the terms outlined in this Return and Refund Policy.

2. Eligibility for Returns

You may request a return under the following conditions:

  • The product delivered is damaged, defective, or broken

  • You received the wrong product

  • The product is expired or near expiry

  • The package is tampered with at the time of delivery

To be eligible for a return:

  • The request must be made within 48 hours of delivery

  • The product must be unused, unopened, and in original packaging

  • All original tags, labels, and seals must be intact

  • You must provide clear photo or video proof of the issue

3. Non-Returnable Items

Due to hygiene and safety concerns, the following items are not eligible for return or refund:

  • Opened or used beauty and personal care products

  • Skincare, cosmetics, or wellness products once unsealed

  • Items purchased under special offers, clearance, or sale

  • Gift items or promotional products

  • Products damaged due to misuse or improper handling by the customer

4. Return Request Process

To initiate a return, please follow these steps:

  1. Email us at kryva.infinity@gmail.com

  2. Mention your Order ID, Full Name, and Contact Number

  3. Provide a detailed description of the issue

  4. Attach clear images or videos of the product and packaging

Our support team will review your request within 2–3 business days and confirm whether your return request has been approved.

5. Return Pickup & Shipping

  • If your return request is approved, we will arrange a pickup from your address

  • In cases where pickup is not available, you may be asked to self-ship the product

  • Ensure the product is securely packed to prevent damage during transit

Important:

  • Kryva.in is not responsible for returns lost or damaged during self-shipping

  • Shipping charges (if any) may be non-refundable

6. Refund Policy

Once we receive and inspect the returned product, we will initiate your refund.

Refund Conditions:

  • The product must pass our quality inspection

  • It must meet all return eligibility criteria

Refund Timeline:

  • Refunds are processed within 5–7 business days after approval

  • The amount will be credited to your original payment method

For Cash on Delivery (COD) Orders:

  • Refunds will be processed via bank transfer or UPI

  • You must provide your bank account details or UPI ID

7. Exchange Policy

We offer exchanges only in the following cases:

  • Wrong product delivered

  • Damaged or defective product

Exchange requests must be made within 48 hours of delivery.

Once approved:

  • The original item will be picked up

  • A replacement product will be shipped within 5–7 business days

Note: Exchange is subject to product availability. If the item is unavailable, a refund will be issued instead.

8. Cancellation Policy

Order Cancellation by Customer:

  • Orders can be canceled within 12 hours of placing the order

  • Once the order is shipped, cancellation is not allowed

Order Cancellation by Kryva.in:

We reserve the right to cancel orders under the following conditions:

  • Product out of stock

  • Pricing errors

  • Suspected fraudulent activity

  • Incomplete or incorrect address details

In such cases, a full refund will be issued.

9. Damaged or Missing Items

If your package arrives damaged or with missing items:

  • Do not accept the delivery if visibly tampered

  • Record an unboxing video as proof

  • Contact us within 24–48 hours

Without proper proof, claims may not be accepted.

10. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account or payment method

  • Contact your bank or payment provider

  • If the issue persists, contact us at kryva.infinity@gmail.com

11. Important Notes

  • Refunds will not be processed for incorrect addresses provided by customers

  • Delivery charges are non-refundable

  • Returns requested after the specified time frame will not be accepted

  • Kryva.in reserves the right to reject any return request that does not meet policy conditions

12. Fraud Prevention

To ensure fair usage:

  • Repeated return requests from the same customer may be flagged

  • Accounts involved in suspicious activity may be restricted

  • Legal action may be taken in cases of fraud or misuse

13. Customer Responsibility

As a customer, you are responsible for:

  • Providing accurate shipping details

  • Reading product descriptions carefully before purchase

  • Following proper usage instructions

  • Keeping proof of purchase and order details

14. Contact Information

For any queries regarding returns or refunds, please contact us:

Store Name: Kryva.in
Email: kryva.infinity@gmail.com
Phone: 9804380099
Address: 11 Akshoy Bose Lane, Shyambazar, Kolkata, West Bengal – 700004
GST No: 19ALOPB5495R1Z2

15. Policy Updates

Kryva.in reserves the right to update or modify this Return and Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on the website.

We encourage customers to review this page periodically to stay informed about our policies.

16. Final Note

We are committed to delivering quality products and a smooth shopping experience. While we aim to accommodate genuine concerns, we also maintain strict policies to ensure fairness, hygiene, and operational efficiency.

If you have any questions or need assistance, feel free to reach out to our support team. Your satisfaction is important to us.

Thank you for shopping with Kryva.in!